Book your permanent jewelry experience

This is a deposit for a 30 minute appointment slot to receive a permanent bracelet, necklace, or anklet service. This deposit is non refundable and will count toward the final price of your service, which will be charged upon arrival to your appointment. By booking an appointment with us, you are agree with our terms and policy. Our studio is located at 33 Greenwich Ave. New York, NY 10014. We are currently providing service on an appointment basis only, no walk-ins please!

PLEASE READ:

• Up to TWO (2) pieces may be purchased per appointment slot. If you would like 3+ pieces, please book an additional 30 minute appointment slot.

• These are SINGLE CLIENT appointment slots. If booking for a group or friend, please make sure to purchase one appointment slot per person, or make sure every individual in your group purchases their own appointment slot.

• We currently offer 14k Solid Gold, 14k White Gold, 14k Gold Fill, Sterling Silver, and charm options.

PLEASE show up on time. Due to our tight schedule, after 5 min of a no-show, your appointment will be forfeited and deposit deemed non-refundable.

CANCELLATION/RESCHEDULING POLICY: all appointments may be canceled or rescheduled at least 48 hours before appointment time, via text to +1(347) 534 7691. Clients may cancel an appointment within 48 hours of appointment time if they are unable to make it, but will forfeit deposit and the ability to reschedule for free. Please note, due to high appointment demand, we unfortunately cannot make exceptions for illness or injury.

FAQ:

1. What is Permanent Jewelry?

Permanent jewelry (also known as infinity jewelry, bonded jewelry, or forever jewelry) is a unique method by which we fuse together two ends of a chain to create a seamless, elegant strand of gold or silver that adorns the wrist, neck, or ankle. It is a painless process that leaves you with a piece of jewelry you may shower and exercise in, and never have to worry about taking off. Permanent jewelry is a beautiful way to honor self-love, or a unique experience to commemorate the bond with your BFF, family member, or partner. It's suitable for all ages and genders, so book an appointment for you and all your loved ones!

2. What is the cost and what are the materials used?

We offer a variety of sterling silver, gold fill chains, and 14k solid gold chains that are priced per inch that vary from $10-$17/inch , $12-$32/inch, and $20/inch and beyond. We also offer gold fill, Sterling silver and 14k gold charms as add ons, that you may select during your appointment. Please note, we aim to keep all chains in stock, but cannot guarantee.

For example, let's think about a bracelet & assume that it's 6 inches or less as the average ladies wrist size is 5.5 inches.

Sterling silver bracelet: between $55-$100

Gold filled bracelet: between $55-$190

14k Solid gold bracelet: between $155-$beyond

All all base on the style and length of chain you choose.

2. Does the process hurt?

Nope! Unlike a permanent tattoo, permanent jewelry does not actually attach to your skin. The process is completely painless and utilizes a micro laser beam to weld the chain together.

3. What payment methods do you accept?

We accept cash or Credit Card payments.

4. Can I wear my permanent jewelry through TSA?

Yes! Our chains, like the rest of our entire jewelry line, are TSA friendly, so you will never need to worry about taking it off.

5. What happens if I need to take my permanent jewelry off?

Not a problem, removing your piece is easy. Gently use a pair of scissors to cut your piece at the point where we solder it. If you keep your chain, we are happy to re-attach it for a $10 fee! Please note, chains cut off anywhere besides the solder mark are not able to be re-attached on, and a new chain will have to be purchased.

6. Do you host groups or parties?

Absolutely! Planning a girls' night, baby shower, party or bachelorette event? Fortune tellers and face painters are a thing of the past - let us come to your event and adorn your guests with their own custom bracelet, anklet, or necklace and they'll leave with a special memory of the party for years to come. We would love to make your event memorable and are happy to host big groups, both in office or at your preferred destination. Please email us at mottivejewelry@gmail.com with your group size and event details and we'll make it happen!

7. Return / Exchange Policy

Repairs, Returns or Exchange

All of our pieces are made with love.  They are made to order.  Please remember the jewelry is dainty and needs to be handled with care.  

 Repairs

If you have any issues with a piece you have purchased, we will replace or fix it at no cost to you up to 60 days of purchase. This includes, open jump or missing gemstone.

If the chain has broken, you lost a charm, needs repair due to mishandling or it's an out dated item, there is a small repair fee or replacement fee of half the cost of the item.  

• Please don't ask for replacements pieces if you have lost the item  you've purchased and it's past the 60 day return/repair timeframe.  If there is no physical item to fix, exchange or repair, do not ask for a a free replacement.  

• If you have lost the item you purchased or the chain has split in half or pendant has slipped off, we can send you a quote to replace it at a discounted amount.  Please Email our customer service department Info@mottiveic.com with any issue and pictures of repair.  

• If you want to add length, shorten an item or repair an item that has broke after the 60 days,  please contact us via mottivejewelry@gmail.com.  There will be a reworking fee. You will be responsible for the shipping cost plus the repair fee.  

Returns / Exchanges Process

• All Permanent Jewelry are custom fit to each client, therefore, there is no refund/exchange. Be sure you buy what you love!

The following items can not be returned or exchanged 

• Custom or personalized orders

• Pre-orders

• All accessories 

• Shortened and items made longer

8. Jewelry Care Instructions

HOW TO CARE FOR YOUR JEWELRY 

All of our pieces hypoallergenic, nickel and lead-free.

Tarnishing and color change is not considered a repair and exchange of item.  See exchange and return policy and read care instructions.

 14K SOLID GOLD, GOLD FILLED & STERLING SILVER JEWELRY

Our gold filled jewelry is created with an outer layer of entirely 14k gold that is pressure-bonded to the brass base metal and contains at least 5% gold by weight.  This technique is more the most durable than plating and vermeil and provides a longer life span for your pieces when provided with the right care. Gold fill is safe and hypoallergenic. Please be cautious if you have an allergy to brass as our gold filled jewelry still contains this metal and your skin may have a reaction.  Gold fill Jewelry is second only to solid gold in terms of quality and is the best affordable option when it comes to durability and longevity.

Gold filled jewelry often requires very low maintenance but please follow our care instruction. Gold filled jewelry is the most durable than gold plate or vermeil but will still need some self-love every 30 days. Dawn soap and water.

Though our 14k soild gold, gold filled & Sterling Silver pieces are long lasting, we still do not recommend them coming in direct contact with lotions, oils, perfumes, or ocean/pool water. This can dull your pieces and reduce their shine. Clean your jewelry more frequently if you live a more active lifestyle.

THINGS YOU SHOULD KNOW

The pH of your skin may react to metal jewelry. Not getting enough water? In a humid environment?  Put a little extra lotion on? Even high-quality metal jewelry can sometimes leave a green tint when the metals react with the acidity of your skin. It can also be caused by other substances on your skin, such as lotion, oils, or perfumes. Luckily, this tint is completely harmless. An easy way to remove this is to apply rubbing alcohol or makeup remover to a cotton pad and gently wipe down the affected area on your skin. 

If you have a known allergy to brass, please be aware when purchasing our gold-filled jewelry. While gold fill has an outer layer of 5-10% 14k gold over brass, it still contains brass as a base metal and skin highly sensitive to brass may be affected. For these customers, we recommend sterling silver or solid gold jewelry. All of our pieces are hypoallergenic.

Gold jewelry may vary slightly in color. This is because, unless it is 24k (meaning 100% gold), it’s a mixture of gold and other metals (called gold alloy). 24k solid gold is quite soft and can easily dent and scratch, making it less durable for everyday use. 14k gold is 14/24 or about 58% gold, and about 42% other metals - this is the most common gold selection due to its durability. The particular mixture of metals gives gold alloy its own hue and tone which can vary slightly.